Shipping Policy
At Ruby, every order is thoughtfully packaged with care to ensure it arrives safely and beautifully.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). During holidays, product launches, or promotional periods, processing times may be slightly longer.
Shipping
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Expedited Shipping: Available at checkout, where applicable.
Please note that delivery estimates are provided by the shipping carrier and cannot be guaranteed.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information.
Incorrect Shipping Address
Please verify that your shipping address is correct before placing your order.
Ruby is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us, the customer is responsible for any additional shipping costs to resend the order.
Lost, Delayed, or Stolen Packages
Once your order has been handed over to the shipping carrier, delivery is outside of our control.
Ruby is not responsible for shipping delays caused by the carrier, weather, customs, holidays, or other unforeseen circumstances.
If your tracking information shows your package as delivered but you have not received it, we recommend contacting the shipping carrier and checking with neighbors or your local delivery office.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at info@wearuby.com with:
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Your order number
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Photos of the damaged item(s)
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Photos of the packaging
We'll review your claim and work to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order, please contact us at info@wearuby.com We're always happy to help.